We guarantee the quality of our wood with a no hassle return policy.
You can return undamaged, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We will only ship to the United State and Canada with additional shipping charges as required to cover actual shipping charges. If the shipping amount is different than what is show on your order we will contact you for approval and payment before final shipping. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Shipping is a flat rate fee based on the amount of the total purchase after any discounts are applied. These rates are as follows:
U.S. Excluding Alaska and Hawaii
Purchase Total - $0-$100 - $10: $100.01 - $250 - $15: $250.01 - $400 $20: over $400 - free shipping
There may be a surcharged added for shipping to Alaska and Hawaii.
Purchase Total - $0-$100 - $35: $100.01 - $200 - $40: $200.01 - $400 - $45: $400.01 - $600 - $55:
If additional shipping charges are requires we will notify customers before an order is sent.